Return Policy:
Returns or Exchanges must be approved no returns are accepted without return approval.
Returns or Exchanges are accepted within 14 days of receipt Under the Distance Selling Regulations you, the customer, has a 'duty of care' while the goods are in your possession. Please return the goods with the original packaging to insure the product/s are not damaged during transit. only if the product has not been opened and in its original package unused and in a resalable condition, Sometimes manufacturers apply a security seal to the outside or inside of a box, for example GHD irons Dermalogica & Nanogen products, if this seal is broken the item cannot be re-sold if the seal is broken the item will not be approved for Return..all returns to be accompanied with the receipt, all returns are subjected to a re-stocking fee. The cost of postage&packaging for returning the goods will be charged to the customer unless the goods are faulty
Please remember that not all products can be returned. This is normally for hygiene reasons such as any product that comes in direct contact with the skin.
Please return your package by recorded delivery, retaining your recorded delivery receipt as proof of postage to:
Returns:
Damaged Goods
Any damage or defects must be reported with 48 hours and may be returned for replacement with in 7 days. replacements will be sent after we have received the return of the original product with the original packaging. We are unable to send out the replacement until we have received the original items.
Lost/Stolen Returns:
Hair Fantastic can not be held responsible for lost or stolen Goods once it has been delivered by postal carrier to the addressee. It is the purchaser's responsibility to ensure that products purchased are sent to a secure location.ts, feminine products, any product that comes in direct contact with the skin.Hair Fantastic is owned and operated by Hair Fantastic Retail Ltd is a registered company in the UK our company number is 07964338. All prices include VAT at the current rate and our VAT number is 997 5127 65.
